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Audience Solutions

Patient Explorer – Ask Sophie

For Better Engagement via Outreach & Personalization

Discover customer behaviors and optimize engagement based on the customer’s individual needs.

Patient Explorer – Ask Sophie

For Better Engagement via Outreach & Personalization

Discover customer behaviors and optimize engagement based on the customer’s individual needs.

A robust patient engagement solution that caters to member steerage, reduced no-shows, price transparency, and member advocacy to guide patients to high quality care and improved outcomes. The CloudMedx solution highlights geographies, population groups, and individuals with high costs and prevalence. It also assists care teams in targeted outreach to improve member experience and reduce costs. Some of key features include:

  • Multichannel post discharge follow-ups (text, app, APIs, email, voice, call center)
  • Managed solution and engagement for RPM patients
  • Price transparency for better decision-making
  • Personalized health record and insights
  • Symptom checking and e-triage capabilities
  • Improved medication adherence through omni-channel engagement